Resolving Jabra Evolve 2 Headset Connectivity Problems

Jabra Evolve 2 series headsets are very good for calls and multimedia listening. Sometimes the bluetooth connection issues arise and you may need to tweak or fix some of the settings to get it working again. Below are some of the steps you can do to fix the connection issues.

Jabra Evolve 2 Headset
Jabra Evolve 2 Bluetooth Headset

How to Install latest Audio Drivers

Sometimes the issue may not be with the headphones but with your laptop’s device drivers. You can easily get the latest audio device drivers through windows update or through your manufacturers website. If you go to Device Manager in Windows settings, right click on the Audio devices and select update drivers, it should automatically download the latest drivers. This is not only limited to Jabra headphones, this can be a universal fix for all headphones.

How to Remove bluetooth device and add it again

Some bad connections can be fixed by removing the bluetooth device and adding it again. In windows, you can remove through bluetooth option under settings. In Apple devices, it’s more or less same where you go to settings and bluetooth to remove the device.

Jabra Evolve 2 Headset
Jabra Evolve 2 65 Headset

How to Update Jabra Firmware to fix audio issues

To fix microphone issues or other audio issues with Jabra headsets, you should update the device to its latest firmware to see if it fixes the problem. Firmware updates can be done by installing Jabra Direct software on windows laptop or MacBooks. Once you install the software, it will connect to your Jabra device and will show any available firmware updates. You can also update the firmwares through Jabra Sound+ for various other models.

How to connect Jabra Evolve 2 using Bluetooth dongle

In my specific case, I didn’t notice the Bluetooth dongle that came with my Jabra headset. So it was causing lot of connection issues and microphone issues. I tried to find some answers through their support and came to know about the dongle. So plugging in the dongle to your laptop or PC will make a seamless connection and fix most of the audio issues with Jabra Evolve headsets.

Here are some tips to fix issues with the Jabra Evolve 65 2nd generation:

  • Change Bluetooth Device: Windows creates two Bluetooth devices for the Evolve2 65. It defaults to the “Headphones” device. Change this to “Headset”, disable the “Headphones” device, and you should be able to mute the mic when on calls.
  • Jabra Direct App: Download the Jabra Direct app. This app detects the headset when you’re using the Jabra USB dongle1.
  • Firmware Update: You can manually update the firmware of your Jabra device. Navigate to the product support page for your Jabra device on the Jabra Support website, download the latest firmware version for your device, and save the file on your computer.
  • Adjust Bluetooth Audio Codec: Try adjusting the Bluetooth audio codec in the Bluetooth Settings menu on your device to reduce audio muffled or sound works only in one headset issue.
  • Check Audio Settings in Microsoft Teams: Make sure that the correct audio input and output devices are selected in the Teams settings4.
  • Update Audio Drivers: Update your audio drivers.

Remember, these are just some general tips and might not solve all issues. If problems persist, it’s best to contact Jabra’s customer support or a professional technician.

Final Thoughts

If none of the above steps helped you to fix the audio problem, there are high chances for your device to be defective. So you can reach out the manufacturer or reseller to figure out any warranty replacements. Hope this was helpful to fix audio issues with your wireless headphones and headsets.

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