Jabra Evolve 2 series headsets are very good for calls and multimedia listening. Sometimes the bluetooth connection issues arise and you may need to tweak or fix some of the settings to get it working again. Below are some of the steps you can do to fix the connection issues.
How to Install latest Audio Drivers
Sometimes the issue may not be with the headphones but with your laptop’s device drivers. You can easily get the latest audio device drivers through windows update or through your manufacturers website. If you go to Device Manager in Windows settings, right click on the Audio devices and select update drivers, it should automatically download the latest drivers. This is not only limited to Jabra headphones, this can be a universal fix for all headphones.
How to Remove bluetooth device and add it again
Some bad connections can be fixed by removing the bluetooth device and adding it again. In windows, you can remove through bluetooth option under settings. In Apple devices, it’s more or less same where you go to settings and bluetooth to remove the device.
How to Update Jabra Firmware to fix audio issues
To fix microphone issues or other audio issues with Jabra headsets, you should update the device to its latest firmware to see if it fixes the problem. Firmware updates can be done by installing Jabra Direct software on windows laptop or MacBooks. Once you install the software, it will connect to your Jabra device and will show any available firmware updates. You can also update the firmwares through Jabra Sound+ for various other models.
How to connect Jabra Evolve 2 using Bluetooth dongle
In my specific case, I didn’t notice the Bluetooth dongle that came with my Jabra headset. So it was causing lot of connection issues and microphone issues. I tried to find some answers through their support and came to know about the dongle. So plugging in the dongle to your laptop or PC will make a seamless connection and fix most of the audio issues with Jabra Evolve headsets.
If none of the above steps helped you to fix the audio problem, there are high chances for your device to be defective. So you can reach out the manufacturer or reseller to figure out any warranty replacements. Hope this was helpful to fix audio issues with your wireless headphones and headsets.